FAQ

General Questions

What is the status of my order?
After placing your order, you will receive a confirmation email with your order details and a link to track its status.

Can I change my order?
You can request changes only before your order has been processed for shipping. Once your order is marked as “Preparing for shipping”, “Shipped”, or “Delivered”, we cannot make any edits.

💳 Payment

What payment methods do you accept?
We accept the following secure payment methods:

  • PayPal (Visa, MasterCard, American Express, Discover)

  • Credit/Debit Card payments (Visa, MasterCard, American Express, Discover)

Which currency will I be charged in?
All transactions are processed in GBP (£). If your card is issued in another currency, your bank will apply its own exchange rate and fees.

Do you offer installment payments?
Yes, we offer a 3-times payment option (installments), available at checkout when eligible.

🚚 Shipping

Where do you ship?
We ship worldwide, including Europe, Asia, North & Central America, and Oceania.

How long does it take to ship my order?

  • Processing time: 3–7 business days

  • Estimated delivery: 14–30 business days depending on the destination and delivery method

How can I track my package?
You will receive a confirmation email with tracking information once your order has been shipped.

What if I’m not home during delivery?
Depending on your country and delivery provider:

  • The courier may attempt redelivery.

  • You may be contacted to schedule a new delivery date.

  • In some cases, you may need to collect your parcel from your local post office.

🔄 Returns & Exchanges

Do you accept returns?
Yes, returns are accepted under the following conditions:

  • The item must have been purchased from our online store.

  • The item must be unused and in its original condition.

  • The return request must be made within 14 days of delivery.

Can I exchange an item?
Yes, exchanges are possible under the same conditions as returns. Please mention you want an exchange when contacting our support team.

Are returns free?

  • If the return is due to a MARILLA error (e.g., defective or incorrect item), return shipping is free.

  • If the return is for other reasons (e.g., change of mind), return shipping costs may be deducted from your refund.

How long does it take to process a return?

  • Returns are confirmed within 14 days of receiving your item at our warehouse.

  • Refunds, exchanges, or store credit will be issued within 14 days after acceptance.

📩 Still Have Questions?

If you need further assistance, please contact our Customer Support Team:

📧 Email: [Insert support email]
📍 Address: [Insert business address]

⚡ Fast Shipping | 🔒 Secure Payments | 💬 Customer Support